Conflict Management

Conflict Management is a critical element of effective communication. It serves as a significant differentiator for highly effective leaders.

The Objectives of this 1 day class are:

To identify factors that commonly contribute to the creation and perpetuation of conflict
To practice “untangling the knot” of conflict through:
- Management of self and setting
- Grounding in a shared and compelling purpose
- Listening to understand
- Finding common ground
- Managing the path

In this workshop you will learn tools and strategies to:

Understand the difference between intent and interpretation
Develop practices to enable emotional self-management and the shift from reactivity to mindful balance and choice
Identify a shared and compelling purpose for conflict resolution
(for example, restoring trust for the sake of the mission)
Attend to creation of a conducive time, space, tone and mindset for conversation
Identify and check assumptions and conclusions
Examine standards and the grounding for assessments
Practice active listening and respectful inquiry
Seek common ground and manage the path towards cooperation, compromise and resolution

Please contact us directly to arrange for this course to be trained at your organization.

Facilitators: