This blog is a companion to the interview with Terri O’Fallon on VoiceAmerica “Innovative Leaders Driving Thriving Organizations” on May 2, 2017, What is A Level 5 / Teal Organization? This post was written by Terri O’Fallon, PhD.
The world is a complex place. We are connected and interconnected in ways from which we can no longer retreat with the Internet, and the contemporary ways that make us visible to every pair of eyes that look our way. So, how do we lead in this interconnected atmosphere that is changing so quickly? When we are continually connected to the internet, how can we know that any one fact in the sea of information we are swimming in every day is even true?
In today’s climate, much truth can come from within you, the leader, by knowing how to engage with the complex adaptable contexts we live in every day.
There are four strategies that support building working environments and systems that can improve a leader’s effectiveness and efficiency as a leader in a complex adaptive team or organization. These four strategies come out of the research from the STAGES developmental model which was derived by integrating developmental approaches related to: 1. our individual beliefs and values, 2. our individual action orientation, 3. the norms and culture of the team or organization and 4. the structural and systemic elements. Using these strategies will not only help leaders achieve their goals, but will make work a pleasure.
- Support developmental growth of the people in your organization.
We grow and develop all our lives. However, growth isn’t like climbing stairs to the top. Developmental maturity is more like blowing up a balloon. As a result, one grows and matures in wisdom, intelligence, compassion, and relationships, in addition to skills, and does so one breath at a time. Becoming familiar with these well-documented stages of growth is an important window into the worldviews and beliefs of individuals and how those views shape your organization. Promoting developmental change and understanding how transformation occurs can shatter a hidden glass ceiling that could be stunting the growth of people in your organization who are constrained by current organizational limitations.
- Embed goals in ethical principles that you will not sidestep.
Goals are useful targets, but they do not inherently have virtuous results. Part of success is being able to be adaptable with any goal or target as new landscapes come into view. Adapting goals quickly to changing conditions can inhibit unintentional negative side effects in an attempt to keep them alive and operable without adapting. Developing a set of principles that guide your adaptations can keep your revisions within ethical boundaries and enhance the kinds of results you want to achieve in the world. For example, if your principle is transparency, you would know right away if you were hesitant to be forthright about an alteration of a process in action, and upon examination you might discover unconscious underlying reasons for your hesitation in being transparent. Whatever the principles are, they can mold and shape goals and dictate how they are reached as they adapt to changing contexts. By deciding up front a set of principles you will not go outside of, you can quickly make decisions about any variations in your aims and be less apt to cause unintentional harm to others, to society, as well as to the bottom line.
- Experiment with small changes and then try them on yourself.
A strategist (level five) leader can stand back and see the systems s/he is working with as well as the organizational environment. This kind of leader can evaluate where the weak links are in the whole of the system and strengthen those places, often in collaboration with others. If the adaptation works you will see positive change in those who work in the organization, and one way you can know that your change is appropriate is if it grows you as well as others. You can experience this by stepping back into the system you have adapted and notice how you experience the change as it applies to you personally and through that lens, how it applies to others.
- Work with individual and collective shadow issues.
This is one of the most challenging parts of being a strategist (level five) leader as tested by STAGES. At strategist (level five), people are willing to take personal risks in updating their perception and behaviors, and in addressing organizational inconsistencies. The obvious one at this level is seeing your own projections (getting frustrated by others who have qualities you don’t recognize or acknowledge in yourself). You will know if you are projecting if you catch yourself judging someone or assuming something about someone, and after you reflect at the end of the day on these judgments and assumptions, you may begin to see patterns of behavior in yourself that bother you in others. It helps to write them down and provides you with a tool to evaluate that which you judged in others, in yourself.
The truth is that none of us can’t judge what is in others unless we have that experience also somewhere inside ourselves. For a simple example, when you are driving and someone cuts you off, you may find yourself extremely angry. If you can see your projection, you might ask yourself “Have I ever cut someone off in traffic?” Projecting our judgments is common and we are usually unconscious that we also own the same qualities we find annoying in others.
Identifying projections is very important because in organizations we may be finding fault with others for things we, ourselves, are doing. By identifying the projection, we are able to address our own disruptive behavior and change the relationship with others. After we have addressed our own behavior, we can invite others to do the same.
This approach helps you as a leader find both the challenging and positive capacities in yourself that you don’t see, and helps you see how much you are like others you judge or criticize. This understanding alone can help to build resolution in tense situations that inevitably arise.
These projections permeate most groups or organizations (collectives) . There will frequently be times when there are self-righteous and indignant accusations among people working together, between departments, and between organizations. Over time, unconscious collective agreements become organizational habits that can inhibit creativity and honesty and lead to ineffectiveness. Collective examination and identification of these unconscious, and often limiting, habits can improve effectiveness and benefit the whole of the organization and, potentially, innovation.
These kinds of projections are like putting a rubber band around a tree and then around your waist. You can stretch that rubber band only so far and it will eventually halt or slow progress—or worse, simply snap and throw you back.
We use the STAGES matrix to identify these hidden areas, to find the specific areas that need attention, and to create interventions that are effectively and efficiently targeted for healthy adaptive change.
About the Author
Terri O’Fallon, PhD has focused the last 23 years as an applied researcher, Terri O’Fallon’s focus over two decades has been on “Learning and change in Human Systems”. She has worked with hundreds of leaders studying interventions that most result in developing leaders who can effectively implement change. She has a PhD in Integral Studies from the California Institute of Integral Studies.
Terri is, also, the cofounder of two organizations. She and Kim Barta have created Developmental Life Design, an organization that focuses on how the STAGES (developmental) model can support insight into our own growth as people, leaders, guides, and coaches, and how the impact these insights have on our influence in human collectives.
She also partners with Geoff Fitch and Pacific Integral using the STAGES model to develop experiments in collective insight and developmental growth.